Shakespeare's Schoolroom & Guildhall ("we", "us" and "our") takes the privacy of all its customers and supporters seriously and is committed to protecting and respecting it.
We aim to be transparent about what information we hold about you, whichever way you are connected to us.
The purpose of this policy is to explain how Shakespeare's Schoolroom & Guildhall collects, uses and protects any personal information we collect about you.
Collecting personal data helps us to develop a better understanding of everyone who engages with us – from visitors and website users to travel trade and group booking contacts. This allows us to work more effectively and helps us to provide you with a better, more tailored service that we hope encourages you to get closer to our work and enjoy everything that we have to offer.
Please read the following carefully to understand our practices regarding to your personal data and how we will treat it. By visiting www.shakespearesschoolroom you are accepting and consenting to the practices described in this policy.
The Data Controller is KES Trustees Ltd (Company Number 08667322) operating as Shakespeare's Schoolroom & Guildhall (c/o King Edward VI School, Chapel Lane, Stratford-upon-Avon, Warwickshire, CV37 6BE).
The accuracy of your personal information is important to us and you can help keep our records up to date by telling us when your contact details and other personal information changes, and if you change your mind about how we can contact you.
Every email we send will include details on how to unsubscribe from future communications.
5.1 Depending on the reason for interacting with us, we may collect and hold the following information from you:
6.1 Directly from you: We collect personal information from you at multiple touch points, for example when you book an entrance ticket or an event ticket, participate in a workshop or attend another event, speak to or email a member of our team, register for an account on our websites, make a donation, subscribe to an email newsletter, respond to a survey, request marketing or fundraising information to be sent to you, enter a competition, provide feedback to us, fill out a form or provide any other information in any way.
6.2 From other organisations or publicly available sources: For example, we may receive personal information about you from:
We use this information to help us give you the best possible experience of Shakespeare's Schoolroom & Guildhall.
6.3 Automatically: As you interact with our website, we may automatically collect Technical Data from you as further detailed below. We collect this personal data by using cookies, server logs and other similar technologies.
When you visit one of our websites we may automatically collect the following information:
We are especially committed to protecting the privacy of any young people that engage with or participate in our work. If you are under 16, please ensure that you obtain your parent/guardian's consent before and whenever you provide personal information.
Personal data relating to young people will be held securely on our CRM and ticketing database.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Note that we may process your personal information in reliance on more than one of the grounds listed above depending on the specific purpose for which we are using your data.
We may share your personal information with our trusted service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, market research analysts, IT service providers, postal mailing providers, accountants, auditors and lawyers.
We require all other organisations with whom we share your personal information to respect the security of your information and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes.
We might also have to share your information if we have to by law or where we need to protect you or other people from harm.
10.1 You can ask us to stop sending you marketing information at any time by logging into your account on www.shakespearesschoolroom.org and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us any time as set out above in Paragraph 3.
10.2 Where you opt out of receiving marketing information, this will not apply to personal data provided to us when your purchase a ticket or other service from us.
10.3 Please be aware that if you opt out, it may be that we cannot provide you with certain services.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
Your personal information is contained behind secured networks and is only accessible by a very limited number of persons who have special access rights to such systems, and who are required to keep the information secure and confidential. All financial transactions are processed through a gateway provider and are not stored or processed on our servers.
Any credit card or payment information we hold is stored securely and encrypted so that only the last four digits of the long card number are identifiable. This allows our customers to complete transactions faster and easier.
We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator when we are legally required to do so.
We will do our best to protect your personal information. However, we cannot guarantee the security of your data transmitted to our websites before it reaches us, and any transmission is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will only keep your personal information in accordance with data protection law for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where your information is no longer required, we will ensure it is disposed of, deleted or cached in a secure manner.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of the information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
As part of the services offered to you by Shakespeare's Schoolroom & Guildhall, your personal information may be transferred to countries outside the European Economic Area (EEA). For example, this may happen when the computer servers used to host our websites or our customer databases are located in a country outside the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal information, you are agreeing to this transfer.
Please contact us at email@example.com or write to us or write to us at Data Enquiries, Shakespeare's Schoolroom & Guildhall, c/o King Edward VI School, Chapel Lane, Stratford-upon-Avon, Warwickshire, CV37 6BE if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
You are in control of your personal information. Under certain circumstances you have the right to:
If you would like to exercise any of your legal rights in relation to the personal information that we hold about you, firstname.lastname@example.org or write to us or write to us at Data Enquiries, Shakespeare's Schoolroom & Guildhall, c/o King Edward VI School, Chapel Lane, Stratford-upon-Avon, Warwickshire, CV37 6BE Your request must include your name, email address and postal address and we may request proof of your identity.
If you have a concern about the way in which we use your personal information, you may also make a compliant to a supervisory authority for data protection matters. In the UK this is the Information Commissioners Office: https://ico.org.uk/concerns/. If you live in another EEA country, you may complain to the supervisory authority in your country.